DEG/ILTA/LTC4 Training Special – June 2023

Event write up by Jackie Armstrong, regular attendee

It was so lovely to see lots of familiar faces (some in person and some online) as well as some new ones at the recent ILTA Education SIG, DEG and LTC4 meeting discussing the world of legal digital skills training. I was lucky enough to be able to attend the meeting at Milbank LLP’s offices in person which was a real treat.

There were some insightful discussions around how we can deliver effective training in a hybrid environment and indeed should we even be attempting to do that? My view is that training should be either face to face or remote (for us Zoom) and not a mix of the two as it is very difficult to make the remote attendees feel included. However, there is new technology coming along all the time that can help with that so it may be that in the future it will be easier to achieve a hybrid training session that is satisfactory to all participants.

There were lots of other thought provoking discussions including how chat bots could help provide “just in time” training and how we can adapt to ever changing technology (for example the Microsoft 365 updates).

As always, the time just flew by and before we knew it the meeting had ended. Thank you so much to all who organised, hosted and took part in the meeting. I can’t wait for the next one!

Jackie Armstrong
IT Training Lead
Penningtons Manches Cooper LLP

Jackie Armstrong

About Jackie

Jackie is an IT Training Lead for Penningtons Manches Cooper LLP. She currently leads a team of 3 trainers who deal with business as usual training as well as project training. She has worked in the legal field for most of her working life and for the last 12 years as a Legal IT Trainer for a number of large law firms. She and her team are involved from an early stage in any upcoming projects, and are able to advise on the level and methods of training required to ensure good user adoption. Jackie and her team pride themselves on being subject matter experts in all the applications they support having been involved in the creation and updating of training material including quick reference guides, eLearning and short videos.