Rachel has 20 years’ experience in the technology training industry. Her principal accountabilities are the strategy and leadership of the Technology Training team ensuring lawyers and staff have the technology skills they require to do their jobs. Rachel believes that training must focus on real-world tasks and be workflow based, in order to facilitate the transfer of learning from the classroom into the real world. Rachel is one of the founding members of Legal Technology Core Competencies Certification Coalition (LTC4) and serves on the board of directors.
Technology Changes – How to Overcome Resistance
Without understanding how to implement real change firms’ investment in technology can be wasted. A lack of user adoption and understanding of the business value of change often causes projects to fail and law firms to fall behind business in their use of the latest technology. The panel will discuss their thoughts on how to make change happen in a law firm and why it is important to overcome resistance if firms are to be seen to be innovative.