For more than 25 years Joanne has delivered IT training programmes to international law firms, initially through her own company and then as Director of Training for Phoenix Business Solutions. Since 2015 she has been actively promoting LTC4 (Legal Technology Core Competencies Certification), formed more than 6 years ago by law firm training & IT professionals to address the skills gaps which exist within the industry. Her experience of working with law firms of all sizes demonstrated the need to improve technology skills in a way which is relevant to the way they work, whichever software or device they choose and wherever they may be based. LTC4 are strategic partners of DEG.
Technology Changes – How to Overcome Resistance
Without understanding how to implement real change firms’ investment in technology can be wasted. A lack of user adoption and understanding of the business value of change often causes projects to fail and law firms to fall behind business in their use of the latest technology. The panel will discuss their thoughts on how to make change happen in a law firm and why it is important to overcome resistance if firms are to be seen to be innovative.