For more than 25 years Joanne Humber delivered IT training programmes to law firms and corporate legal departments across the world – initially through her own company and for 8 years as Director of Training for Phoenix Business Solutions. Since leaving Phoenix she has worked as an independent technology skills consultant. She also actively promotes the Legal Technology Core Competency Certification Coalition (LTC4). LTC4 was founded 10 years ago by training and IT professionals in the US and UK to address the skills gaps which exist within the global legal industry. Joanne’s experience of working with law firms of all sizes clearly demonstrated the need to improve technology skills in a way which is relevant to the way they work. LTC4 Core Competency Learning Plans are workflow based and are now recognised as providing an industry standard for both lawyers and support staff.