Jackie is an IT Training Lead for Penningtons Manches Cooper LLP. She currently leads a team of 3 trainers who deal with business as usual training as well as project training. She has worked in the legal field for most of her working life and for the last 12 years as a Legal IT Trainer for a number of large law firms. She and her team are involved from an early stage in any upcoming projects, and are able to advise on the level and methods of training required to ensure good user adoption. Jackie and her team pride themselves on being subject matter experts in all the applications they support having been involved in the creation and updating of training material including quick reference guides, eLearning and short videos.