Chuck has worked in legal IT for over 35 years with all sorts of professional practices, from sole practitioner to global enterprise, as a developer, trainer, business process analyst, and consultant. He understands the practical needs of professional users, support staff, and IT, and frequently serves as a translator between business and technical teams. As a consultant he helps firms discover and implement innovations that improve working life and client service, particularly around the document lifecycle – first draft to final delivery.
Technology Changes – How to Overcome Resistance
Without understanding how to implement real change firms’ investment in technology can be wasted. A lack of user adoption and understanding of the business value of change often causes projects to fail and law firms to fall behind business in their use of the latest technology. The panel will discuss their thoughts on how to make change happen in a law firm and why it is important to overcome resistance if firms are to be seen to be innovative.